Cancellation & Rescheduling Policy
At Giannasso Hair & Beauty, we understand things happen and you cannot always attend your reservations with us, however late cancellations, being late and ‘no show’ appointments cost us precious time and money. We always ensure we have the correct amount of time booked with you, please ensure you let us know if you would like to make any changes to your booked services to allow others to book this time slot.
We ask that if you need to make any changes you call us on 020 7240 9973 48 hours’ prior to your reservation or send us an e-mail to firstname.lastname@example.org. If you do not follow this policy any deposits paid will not be redeemable, for existing clients 50% of the amount of your services will be added to your next bill regardless if a replacement reservation is made.
If you’re running late please do let us know by phone, we’ll try to be flexible. Guests who have not contacted us and arrive more than 15 minutes late may be turned away. For all of our lovely new guests we ask for a 50% deposit to secure your first reservation with us. This deposit will be taken off your final bill in the salon.
Team Giannasso Hair & Beauty x