“Our survey says…” thank you for the feedback.
A very big word of thanks goes out to all of you who took part in the recent customer feedback survey for Sergio Giannasso Hair & Make-up. We are regularly reviewed via websites we hardly know online. What we wanted was more direct, straightalking feedback with your views on particular areas of the business. And what you wrote was uplifting. The fact that more than 80% of you rated our service better than that of other salons was fantastic. Grazie!!!
Many of you put a lot of thought into this exercise, as well as fresh ideas. We will take them all on board. And as some of you suggested, a salon maitre d’ would make a positive addition to the team. Great minds think alike! As we get busier, we recognise more and more the benefits and are on the case! We’ll be telling you as we turn these ideas into practise.
In the meantime, we will continue pouring love into our work as much as possible. To those of you who did not have the chance to take part, constructive feedback and ideas are always welcome. It remains our goal to be the best. Sergio & the team